116 billion multi-national energy corporation
2001 – 2004
Information Security Manager

• Information Security Policies: Created and implemented ISO 17799 compliant policies for the business unit that resulted in the consistent application of security practices across a national organization.

• Change Management: Developed a Change Management system using Tripwire, Remedy Action Request System and other tools, reducing unscheduled downtime by 95%. The process was featured in The Visible Ops Handbook (ISBN: 0975568604) as best in class Information Technology Infrastructure Library-like approaches. Presented results of the Change Management process to corporate security professionals worldwide.

• System Backups: Set up and maintained a two terabyte a week backup system, using NetBackup Datacenter on Unix with over 50 Unix, Windows and Linux servers. Reduced backup costs by $30,000 per year through reorganization, maximizing backup availability and recovery times. Directly increased backup snapshot and recovery success

2000 – 2001
Operations Support Manager

• Network Operations: Planned and developed the creation of a 24-hour Network Operations Support Group, supporting proprietary technology multiple divisions, 5 million endpoints and 11 locations nationwide. Hired the 16-member team and provided training on Unix and proprietary technologies

• Training: Saved more than $10,000 from implementation of an Operations Support Group focused on numerous cost-saving training and deployment programs. Implemented a Web-based Trouble Database and streamlined multiple overlapping, redundant processes

Earned the Employee of the Year Award equivalent for vital contributions made throughout the year. 

1999 – 2000
Lead Operations Engineer

Served as Lead Engineer, managing security efforts for a citywide project encompassing multiple Unix servers and 440,000 fixed endpoints.

Improved process flow and reduced human interaction requirements, saving time and money, by developing shell scripts.